Shipping Policy – Pawleny

At Pawleny, we want your pet’s comfort to arrive smoothly and reliably. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us.

1. Shipping Destinations

Pawleny currently ships to eligible addresses within the United States.

Shipping availability may vary by location. If we are unable to ship to the address provided at checkout, we will contact you using the email address associated with your order.

2. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before shipment. Business days are Monday through Friday, excluding U.S. public holidays.

Processing time includes order review, preparation, and handoff to the shipping carrier. During peak shopping periods or promotional events, processing may take longer.

You will receive an order confirmation email after checkout. A separate shipping confirmation with tracking details will be sent once your order has been dispatched.

3. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery within the United States is 5–10 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your destination, carrier operations, weather, holidays, and other circumstances outside our control.

The estimated total time from order placement to delivery is approximately 6–13 business days, including processing.

4. Shipping Rates

Available shipping methods and applicable charges are displayed at checkout before you complete your purchase.

If free shipping is offered as part of a promotion, the promotion’s eligibility requirements and any applicable conditions will be shown at checkout or in the promotional terms.

Unless explicitly stated, shipping promotions do not apply retroactively to orders already placed.

5. Order Confirmation

After placing an order, you should receive an order confirmation email.

If you do not receive it, please check your spam or junk folder. You may also contact us at contact.pawleny@gmail.com for assistance.

Please review your order confirmation carefully to make sure the shipping address and order details are correct.

6. Tracking Your Order

Once your order has shipped, we will email you a tracking number or tracking link, when available.

Tracking updates may take some time to appear after the carrier receives the package. Carrier tracking information is the best source for the latest shipment status.

If your tracking information has not updated for several business days, please contact us and include your order number.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, unit, or suite numbers where applicable.

If you notice an address error, contact us as soon as possible at contact.pawleny@gmail.com. We will try to correct it before the order ships, but address changes cannot be guaranteed after processing or dispatch.

If a package is returned or delivery fails because the address was incorrect or incomplete, additional shipping charges may apply to reship the order.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will do our best to accommodate your request before the order is processed or shipped. Once an order has been dispatched, we may not be able to cancel it or change its shipping details.

If your order has already shipped, please refer to our Refund and Return Policy for information about eligible returns.

9. Shipping Delays

Although we work to ship orders within the stated processing time, delays may occur due to:

• Carrier service disruptions or high shipping volumes

• Severe weather or natural events

• Public holidays or peak shopping seasons

• Incorrect or incomplete delivery information

• Other circumstances beyond our reasonable control

If we become aware of a significant delay affecting your order, we will provide an update when possible.

10. Lost, Missing, or Marked-Delivered Packages

If your tracking information indicates that a package was delivered but you cannot locate it, please:

1. Check around your delivery location, mailbox, porch, or other designated delivery area.

2. Ask household members or neighbors whether they received the package.

3. Contact the shipping carrier to request further delivery information.

4. If you still cannot locate your package, email contact.pawleny@gmail.com with your order number and tracking details.

We will review the information and help you determine the appropriate next steps. Resolution may depend on the carrier’s investigation and the circumstances of the shipment.

11. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at contact.pawleny@gmail.com.

Include your order number and clear photos of the item and packaging, if possible. Please contact us promptly so we can review the issue and explain the available resolution under our Refund and Return Policy.

Do not continue using an electrical product if it appears damaged, its cord is exposed, or it shows signs of malfunction.

12. Multiple Shipments

Depending on fulfillment arrangements, items in an order may occasionally ship separately.

If your order is sent in more than one package, tracking information may be provided for each shipment. Separate packages may arrive on different dates.

13. Delivery Confirmation

A carrier’s tracking system may show a package as delivered once it has been left at the delivery address or another location designated by the carrier.

If you believe a delivery confirmation is incorrect, please contact the carrier and reach out to Pawleny with your order details.

14. Holiday and Peak-Season Shipping

During major U.S. holidays, promotional events, or periods of unusually high order volume, processing and delivery may take longer than usual.

If you are ordering for a specific occasion, we recommend placing your order early. Delivery dates cannot be guaranteed unless an eligible guaranteed service is explicitly offered at checkout.

15. Contact Us

If you have questions about shipping, tracking, or an existing order, please contact our customer support team:

Email: contact.pawleny@gmail.com

Please include your order number so we can assist you more efficiently.

Thank you for choosing Pawleny. We appreciate the opportunity to bring a little more comfort to your pet’s everyday life.

Pawleny™ — Warm Paws. Cozy Moments.